Dimension

In Los Angeles, you see all kinds of small-time haulers and “junk guys” working off a phone and a truck. This one? The only thing I’ve heard in the wild is a **Beware**-type experience tied to a simple **quote** for a **mattress removal**—and that’s a red flag in this line of work where “on time, easy to deal with, no fuss” is basically the whole job.

Here’s what the review points to: the communication feels sloppy at best. They **called** to give a quote, then when the customer **called them back** they reportedly kept **hanging up**. That’s not “responsive,” that’s the opposite. And in junk removal, phone handling is half the business. If you can’t keep a straight line on a callback, what happens when the load is messy, the stairs are tight, or the mattress is wedged behind a bed frame and the price needs to be explained clearly?

But the bigger issue is trust and pricing clarity. The reviewer’s question—**“how are they charging you?”**—lands because quotes in this trade should be simple: size, labor, dump fees, and any special handling. No mystery. No games. So if a company reaches out first and then can’t (or won’t) talk when you return the call… what are you supposed to do with that?

Yet I’ll be fair: this is only one review, and crews can have bad days, wrong numbers, spam-filter weirdness, all that. However, most solid local operators don’t let it look like that. They call back, they text, they confirm, they give you a number that makes sense. Why? Because they want repeat work and contractor referrals. Who doesn’t.

And if you’re shopping for **mattress removal** in particular, you want someone who’s straightforward—**fair price**, clear quote, and no weird phone runaround. Based on what’s out there right now, I’d treat this outfit with caution until you see better proof of “easy to deal with” and “responsive” behavior from them.