Elite Services Junk Removal and Demolition

Around Swampscott and the North Shore, **Elite Services Junk Removal and Demolition** reads like one of those long-running outfits where the *real* operation matters more than the logo on the truck. But this set of reviews? It’s basically one loud story: a **cancelled 45 mins prior** situation, a customer left hanging for **$200** until a refund clears, and the whole thing feeling **very unprofessional and un cool** from their side. And in junk removal, timing is half the job — you miss a window and you’ve blown up somebody’s whole day, right?

But here’s the wrinkle, and it’s not a small one. The owner jumps in and says flat-out: **someone copied my website**, swapped the phone number, **booked jobs and took down payments**, and used the name to get gigs. That’s the kind of scam that’s been popping up more lately, especially with small service companies that rely on calls and quick deposits. And if you’ve been in the trades around here long enough, you’ve heard of it happening to somebody. He also claims **20 years in business** and “no review below 5 stars except from you.” Big statement. Is it true? Maybe. But it tells you how he wants to be known: steady, clean record, no-fuss.

What stands out to me is how he handles the mess publicly. He doesn’t dodge — he gives his name (**Stephen Gordon**), puts his direct number out there, and asks the customer to call so he can **make it right**. And he admits the reality: people get mad when they “don’t get a response right away,” and he says they’re working on **response times**. That’s not polished marketing talk, that’s a guy trying to separate his crew from a bad actor while keeping the work coming.

Still, from a neighbor-to-neighbor standpoint, you’ve gotta ask: when you hire “Elite Services,” how do you know you’re getting the real one and not the copycat you’re dealing with? And if you’re putting money down, do you have a clear paper trail for what you paid and who you paid it to?

If you’re considering them, I’d do what most contractors do now anyway: confirm the **exact phone number**, confirm the booking details in writing, and don’t be shy about asking, “Am I talking to Stephen’s actual shop?” Because in this line of work, the good companies are usually **easy to deal with** and **responsive** — and the scammers always sound smooth right up until they cancel 45 minutes before they show up.

End of the day, the reputation here hinges on one thing: when things get messy — refunds, mix-ups, timing — do they stay reachable and straighten it out fast. And the fact the owner put his name and number on it tells me he cares how this operation gets talked about around town.