LGCY Group
About LGCY Group
Around Worcester, you see a lot of outfits claim they’re “full-service,” but LGCY Group (the LGCY Clean folks out of Front St) reads in the reviews like a crew that actually runs jobs the way a good local operator should. People keep ...
What customers say
Outstanding professionalism, fast , organized and top quality work. They went above and beyond what I expected. Thank you for all your hard work.
Timothy Albin — 5.0/5
I scheduled a full-home cleaning with this company, and my experience was extremely disappointing. The final cost of the service came to almost USD 700, which is far outside the normal range I’ve paid in the past. I’ve had my home professionally cleaned for years, and for my square footage, I’ve consistently paid between USD 150–USD 300 with other reputable companies. The pricing I ended up with here was nowhere near what I expected based on my history of cleanings. On top of that, after signing and approving a quote, the amount shown in Jobber later did not match the original total I agreed to. I provided the company with my signed copy showing the original pricing, but the amount in their system still reflected something different. During the cleaning, the team also triggered my home security alarm, which resulted in a police dispatch and a USD 500 false-alarm fee that I had to pay. This happened while the cleaners were inside my home, and it added a huge unexpected expense to an already stressful situation. I attempted to resolve both issues directly and professionally, but unfortunately did not receive a satisfactory resolution. Based on the pricing, the misalignment with the quote I approved, and the costly alarm incident, I cannot recommend this company.
Hannah Tsutsumi — 1.0/5