Stand Up Guys Junk Removal

Austin, TX10.0/10(77 reviews)

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About Stand Up Guys Junk Removal

From what I’ve seen and heard around town, **Stand Up Guys Junk Removal** can be a real gamble — and that’s the part that matters in this line of work.

This review reads like a crew showed up **unprepared** for the one thing the customer clearly asked for: bring the tools and **break down desks**. And in junk removal, that’s basic. You don’t roll up to an office cleanout without a plan for bulky furniture, fasteners, weird hardware, all the stuff that turns “haul away” into actual work. But the bigger issue isn’t even the tools. It’s what happened in the mess of the load-out: a **work phone** and an **Eero router** got tossed. That’s the nightmare scenario. Who’s watching the “keep” pile? Who’s checking before the truck door closes? Because once it’s gone, it’s gone.

And then there’s the part that tells you how they operate when something goes sideways. The customer says they called the next day, asked for **some sort of compensation**, and got **ignored for 6 months**. They even have a text from November saying a **manager would reach out**, and nothing. That’s not “we’re busy.” That’s a company choosing delay until the customer is out of options. Ever had a vendor drag their feet until you’re SOL only because you tried to be reasonable? Yeah. Same play.

But here’s the plain local takeaway: this review doesn’t paint them as “no fuss,” “easy to deal with,” or “responsive.” It paints them as the opposite when there’s a mistake — and mistakes happen in junk removal. The good operators make it right fast. They don’t hide behind silence.

So if you’re considering Stand Up Guys, ask yourself: if something important accidentally ends up on the truck, do you trust them to own it and fix it? Because based on what’s written here, that’s where the reputation starts to crack.