“Picture it: I'm mid-remodel, drowning in 100+ broken-down boxes and a dozen trash bags of packing material, and I reach out to three haul-away services in Lynchburg. Two asked for photos and descriptions — fine. But Mason with ShepHaul? He responded immediately and said, "I'll come out first thing, give you a quote, and if you like the number I can handle it right then." ... freaking brilliant. That is exactly how a busy professional human wants this transaction to go. He showed up when he said he would, quoted me fairly, and was halfway done hauling when a COMPETITOR (who shall remain nameless) — who I never hired, never confirmed with, and never heard from until two hours before ShepHaul arrived — rolled up and started backing a dumpster into the other side of my driveway. While ShepHaul's branded truck was sitting right there. You cannot make this up. ShepHaul was professional, efficient, friendly, and rolled up with his German Shepherd Rex — who, as it happens, is also the literal face of the ShepHaul logo. You don't name a company after your dog and then not show up for people. It tracks. As a bonus, Mason (the owner of ShepHaul) turned out to have Louisiana roots (like me) AND be a business major (as evidenced by his professionalism). Small world, smaller odds, zero regrets. If you need something hauled and you'd like to be treated like an adult who schedules her own appointments, call ShepHaul. Five stars, planning to hire again, would also like to formally apologize to his truck and Rex for what they had to witness.”
