What customers say
“Unacceptable and disturbing experience as a business customer in Medford. A clearly marked private trash bin at my business location was taken by this company without authorization. When I called asking for it to be returned, I was laughed at. I never signed up for WM services, yet my business was enrolled without my consent. When bills began arriving, my private bin had disappeared and WM bins had appeared instead. I made multiple calls trying to resolve this and recover my bin and was repeatedly mocked by customer service. After I stated I would not pay to offset the loss of my bin, WM immediately removed their own bins from my business location in apparent retaliation, while continuing to send bills for a service they were no longer providing. During a later call to cancel, I was mocked again — and on one occasion my accent was mocked, which is completely unacceptable. This went far beyond a billing issue. It involved unauthorized enrollment, removal of a private bin from a business location, retaliatory behavior, and discriminatory treatment. Extremely unprofessional.”
“Always sending trucks to pick up trash at 4:30am and 5am everyday behind flaming grill in Malden. It makes so much noise smashing the dumpster around. You can’t make noise until after 7am by law. Please stop sending them so early. I’m going to start calling everyday to get you guys fined if it persists. Thank you”