Oceanic Tide Pressure Washing & Junk Removal
About Oceanic Tide Pressure Washing & Junk Removal
Around Virginia Beach, you hear the name **Oceanic Tide Pressure Washing & Junk Removal** (folks also call them **Oceana Home Services**) come up the same way you hear about the better small crews: *on time, easy to deal with, fair price, ...
What customers say
We were initially very encouraged by Luis’s communication and responsiveness, which gave us high hopes for the Airbnb turnover cleaning service we had arranged. Unfortunately, the two cleanings Luis performed himself were far below expectations. On both occasions, the toilets appeared to have not been cleaned, some towels provided were stained, floors were still dirty, mirrors hadn’t been wiped down, and in one instance, a bed was left unmade with the sheets piled at the foot. Our guests reached out with complaints after both stays, which forced us to issue full refunds — a frustrating and costly outcome. When we addressed these issues with Luis, he denied the concerns. Upon expressing hesitation about continuing the arrangement, Luis informed us that he no longer had the motivation to clean our property. He also promised a refund for one of the cleanings, which was never received. Overall, we’re very disappointed with the quality of service and the lack of accountability. Based on our experience, we would not recommend this service for short-term rental cleanings.
Amy Pedroni — 1.0/5
The first time rescheduled for them to come out, they promptly called us once they figured out their crew wasn't going to be able to make it due to unforeseeable circumstances. That's understandable. The second time they were supposed to come out they no showed. They didn't call or anything. When I called, they blamed it on their software provider. Sure. Seems plausible. Gave them a third try and now they have this AI bot. It said it scheduled an appointment but I asked for someone to call back and confirm. No one did call back but I did get an email confirmation. I'm sitting here the day of the appointment and now the appointment is gone. No one called. No explanation. Now we're looking for last minute cleaning services. It's a shame that this company claims to be a veteran owned company. Puts a bad wrap for the rest of us.
Josh K — 1.0/5